Terms & Conditions

After accepting an appointment with Fix My Mind by either telephone or email, you the client in accepting the appointment also accept the following conditions for the appointment.

All appointments are subject to a deposit. This deposit must be paid within the time specified in the appointment confirmation.  Failure to do this could result in the appointment being cancelled.

Any appointment that needs to be cancelled or rearranged must be made via email and received no less than 96hrs working hours prior to the appointment.   This specifically means 9am-6pm GMT on a Monday to Friday.

A notification received in advance of 96hrs will be subject to a refund should the client wish to cancel, or rearranged at a mutually convenient time.

Should a notification be received in less than 96hrs before the appointment, the full session fee will be due.

In addition, should any pre-session work that is due in advance of the session not be to the specified standard as stated in the confirmation, it is at the therapists discretion to reschedule or cancel the appointment.  It is the clients responsibility to complete the pre-session work that is sent in each appointment confirmation.

Upon cancelling an appointment any potential further booking is at the discretion of Fix My Mind.

Rescheduling before the 96 hour deadline will allow the deposit to be carried over to the new appointment.  The new appointment will have the same terms and conditions for cancelling.

Appointment times are as stated by the therapist. Late attendance for a session may not guarantee a full session.

This web site is owned and operated by the directors of Fix My Mind. Visitors to this web site are bound by the following terms and conditions, so please read these carefully before going on.

This website includes links to external web sites.  These links are provided in order to help you find relevant web sites, services and/or products that may be of interest to you. It is your responsibility to decide whether any services and/or products available through any of these web sites are suitable for your purposes.

Fix My Mind are not responsible for the owners or operators of these web sites or for any goods or services they supply, or for the content of their web sites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these or accept any liability in relation to any of these (including any liability arising out of any claim that the content of any external web site to which this web site includes a link infringes the intellectual property rights of any third party).

Fix My Mind tries to ensure that all information provided as part of this web site is correct at the time of inclusion on the web site but does not guarantee the accuracy of such information. Fix My Mind is not liable for any action you may take as a result of relying on such information or advice or for any loss or damage suffered by you as a result of you taking this action. If in doubt please consult your doctor.

This web site contains material which may include text, photographs, moving images and other images and sound, which are protected by copyright and/or other intellectual property rights. All copyright and other intellectual property rights in this material are either owned by the directors of Fix My Mind or have been licensed to it by the owner(s) of those rights so that it can use this material as part of this web site.

You may not: copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way or otherwise use any material contained in the web site unless clearly stating the original source. These restrictions apply in relation to all or part of the material on the web site; remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the web site; link to this web site; without our express written consent.

At all times there is complete confidentiality between therapist and client, subject to all legal conditions.

The length of the appointment is at the discretion of the therapist.  Although scheduled for a specific length of time, if it is appropriate to end the session earlier, this is at the discretion of the therapist. Whether the session is ended earlier or extended, the consultation fee remains the same.

Clients will be requested to complete a pre-session questionnaire prior to their session/s.  Should this not be completed within the specified timeframe, or to the required standard, then the appointment may be cancelled by the therapist.

We will use all reasonable care and skill in providing the service that you choose. It would be unethical to provide a guarantee for a clients treatment, there is no medication, operation or procedure that has a 100% success rate across the board and clients experience may vary from person to person.

In the event that the therapy is unsuccessful, we do not offer a refund or part refund.

These terms and conditions are governed by and to be interpreted in accordance with English law and in the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the web site whether in contract or tort or otherwise the English courts will have non-exclusive jurisdiction over such dispute.